Returns & Refund Policy
We strive to ensure every order arrives in perfect condition. If you experience an issue, we're here to help.
Damaged or Incorrect Items:
Please inspect your delivery upon arrival. If items are damaged, incorrect, or incomplete, notify us within 3 business days of receipt by emailing sally@aviver.com.ph with your order number and photos.
Eligible Returns:
Returns are accepted for the following:
Returns for change of mind or over-ordering are not accepted due to the nature of our B2B sales agreements.
Return Process:
Once approved, we will coordinate the return or replacement. Credit notes or refunds will be issued within 5–7 business days after returned goods are received and inspected.
For goods damaged in transit by third-party couriers, please inform us so we can raise a dispute. Goods damaged by couriers are not covered by our return and refund policy and will be settled by the delivery service provider. All goods shipped by Aviver International Corporation are packaged securely with bubble wrap and styrofoam prior to shipping to ensure it arrives at the destination without issues.
